- Orders take up to 48 hours to process & verify credit card information before your order is shipped. Please allow 5 business days AFTER processing for your order to be received. Upon shipping, you will be notified via e-mail with tracking information. We do not offer overnight shipping in order to ensure credit card information is valid.
- We only ship to addresses that are confirmed with PayPal. If your address is "unconfirmed", you will be contacted via email for us to receive a written statement that this is indeed your credit card information, address and that you authorize this purchase. This is to avoid credit card fraud, to ultimately protect our business and our customers.
- Orders placed over the weekend will be processed on Monday morning, unless it is a holiday. If no one is available at the address, all packages will be returned to your local post office. You MUST provide valid proof of ID to obtain your package. It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays.
- Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. We suggest that you do not book your hair appointment until your order is received. We are not responsible for any missed appointments.
Due to the nature of our hair, all sales are final. If something is not right with your order, please contact us at VGC@vgchair.com and inform us of your issue. While we have a strict no refund policy, we may allow exchanges under the circumstances of:
- Request must be made within 2 business days of delivery.
- We WILL NOT accept any hair that has been used or altered (brushed, combed, picked, cut, or processed) in any way. According to the Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.
- Product can ONLY be exchanged for something of equal or greater value.
- You must send the product back to us in order to process the exchange. Return shipping fee is the responsibility of the customer.
- We reserve the right to refuse any exchange.